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Online Documentation and Online Help
Aaronson, A., and J. M. Carroll. "Intelligent Help in a One-Shot Dialog:
A Protocol Study." In CHI + GI'87 Conference Proceedings: Human Factors
in Computing Systems and Graphics Interface, edited by J. M. Carroll and
P. P. Tanner, 163-168. New York: ACM, 1987.
Brockmann, R. John. "The Documentation Problem." Part I of Writing Better Computer User Documentation: From Paper to Hypertext, Version 2.0. New York: Wiley, 1990.
Cohill, A., and R. Williges. "Retrieval of HELP Information for Novice Users of Interactive Computer Systems." Human Factors 27, no. 3 (1985): 335-343.
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Conklin, J. "Hypertext: An Introduction and Survey." IEEE Computer (September 1987): 17-41.
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| Duffy, T., B. Mehlenbacher, and J. Palmer. "The Evaluation of Online Help Systems: A Conceptual Model." In The Society of Text: Hypertext, Hypermedia, and the Social Construction of Reality, edited by E. Barrett, 362-387. Cambridge, MA: MIT Press, 1989.
Horton, William K. Designing and Writing Online Documentation: Help Files to Hypertext. New York: Wiley, 1990.
Kearsley, G. Online Help Systems: Design and Implementation. Norwood, NJ: Ablex, 1988.
Queipo, L. "User Expectations of Online Information." IEEE Transactions on Professional Communications 29, no. 4 (1986): 11-15.
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| Rubens, P., and R. Krull. "Application of Research on Document Design to Online Displays." Technical Communication 32, no. 4 (1985): 29-34.
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| Schriver, K. A., J. R. Hayes, and M. D. Langston. "The Design of Information for Computer Users: A Review of the Literature on Hardcopy and Online Documentation." In Designing Computer Documentation: A Review of the Relevant Literature, edited by K. A. Schriver. Communications Design Center Technical Report No. 31, Pittsburgh, PA: Carnegie Mellon University, 1986.
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Walker, J. "Issues and Strategies for Online Documentation." IEEE Transactions on Professional Communication 30 (1987): 235-248.
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